EVOFLO

Evoflo Capsule Sync

Evoflo is developing shared operating systems for its planned franchise network, in which separate companies will operate under the Evoflo brand. Evoflo Capsule Sync is the customer-correspondence integration within those systems.

WhatsApp conversations in the customer record

The integration is designed to record a participating business’s one-to-one WhatsApp conversations against the matching contact in Capsule CRM. Its authorised team can then follow up enquiries, coordinate work and support customers using the existing CRM record.

Staff continue to reply in WhatsApp Business. The integration is designed to copy incoming customer messages and outgoing staff replies into the CRM; it does not provide campaigns, a chatbot or a replacement inbox. Group chats are outside its scope.

Business authorisation

Participating franchise businesses will authorise access to their own WhatsApp business account and CRM. Their correspondence will be processed on their instructions for their customer-service workflow. Evoflo will provide the integration and support as part of the shared operating systems.

Development status

The first pilot is for Evoflo’s own operations. The integration is a prototype: Meta onboarding and live message-delivery testing are still in progress. No external franchise business has been onboarded to this integration, and this page is not an open signup or a claim that the service is already live.

Contact

For information about the planned integration, contact elliot@evoflo.energy.