Deletion and disconnection requests
Updated 9 October 2026
To request deletion of information held by Evoflo Capsule Sync, email elliot@evoflo.energy with the subject “Evoflo Capsule Sync data request”.
- Tell us the WhatsApp phone number associated with the records and whether you want deletion, correction, access or disconnection.
- Describe the conversation or date range if your request concerns specific messages. Do not email passwords, access tokens or identity documents.
- We will acknowledge the request, confirm identity where needed, review the integration and Capsule records, and explain the action taken or any records we need to retain.
Removing the app from Meta or disconnecting the WhatsApp Business Platform connection stops future authorised synchronisation, but does not automatically delete records already copied into Capsule. Ask us explicitly to review those records for deletion.
Deletion from Evoflo’s systems does not delete messages held by other conversation participants or their WhatsApp accounts. Some customer or transaction records may need to be retained for contractual or legal reasons; we will explain any applicable limitation.